Survey Form for BBay Renters

Survey Form for Renters at Black's Bay Lodge With your ideas & input, we can focus our improvement effort on what matters most to the renters at BBay. This survey will take you 4 minutes, plus the time to type in your additional comments (if any). Below are 19 questions on the various aspects of your rental experience at Black's Bay Lodge. We appreciate your time and ideas to assist us in continuous improvement of our facilities. Judy & Glenn Black
1. Overall, we made a wise decision to come to Black's Bay Lodge (BBay).
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
2. The Internet website for Black's Bay Lodge (BBay) is well organized, friendly, and has all the info I needed to make an informed decision.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
3. BBay's rental rates are competitive, and give me excellent value for my money.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
4. BBay has all the features & facilities that I look for when renting a cottage.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
5. BBay personnel were very helpful in answering my questions. BBay responded quickly & effectively to my needs & requests.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
6. BBay's contracts, forms, & policies (eg. Rental Policy, Application, and Liability Waiver, etc.) were clear, easy to understand, necessary, reasonable, and fair; to both me and BBay.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
7. BBay provided me sufficient information so I could adequately plan, prepare, pack, travel, and gain access to the cottage for our rental period.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
8. The cottage was in excellent condition when we arrived; clean, neat, and welcoming.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
9. We were able to easily start-up & use all of the cottage's systems (ie. water, lights, propane, stove fridge, etc.).
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
10. "BBay Operating Manual & Renter's Guide" was helpful, easy to understand and use, as well as comprehensive.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
11. We were able to use the wind/solar power system, or get the generator started easily, and had electricity whenever we wanted it.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
12. We had an adequate, safe supply of water for drinking, cooking, washing, and showering.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
13. The facilities inside the cottage were adequate for our needs (ie. bedrooms, bathroom, dining room, living room, kitchen, mud room, & utility room).
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
14. The outdoor activities & facilities available at BBay (ie. barbeque, firepit, woodshed, outdoor shower & observation tower, lake, beach, canoeing, & swimming at BBay, etc.) were adequate for our needs.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
15. The activities & facilities in town at Providence Bay, and the surrounding area of Manitoulin were adequate for our needs.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
16. Overall, we had a great time & enjoyed ourselves at BBay. Given an opportunity, I'd like to come back to BBay again.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
17. I had no unpleasant surprises associated with my visit to Black's Bay.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
18. I am willing to recommend BBay to my friends, family, and others.
Not scored Strongly agree Agree Disagree Strongly Disagree Don't know, Not Applicable	Comments to explain why you gave this score, and what BBay could do to improve the score:
19. Overall, my satisfaction with renting BBay's cottage is:
Not scored 100% Completely satisfied Very Satisfied Satisfied Somewhat Satisfied Dis-satisfied Very Dis-satisfied Extremely Dis-satisfied Lifetime Enemy	Comments to explain why you gave this score, and what BBay could do to improve the score:
So that we can get back to you with answers, & the current status of our improvement process, please provide us with the following information:
20. Your Name:
21. E-mail Address: (to contact you for followup, report on our corrective action, etc.
22. Can BBay share your comments with others interested in renting BBay's cottage?:	Yes Call me to discuss before I decide NO !
23. Day-time Phone Number (with Area Code) where we can usually contact you	for example: +1(xxx) xxx-xxxx
24. Evening Phone Number (with Area Code) where we can usually contact you	for example: +1(xxx) xxx-xxxx
25. Enter Security Code (in image at right) To prevent mis-use of this form by Spammers & Hackers	Enter just the red numbers &/or letters in the image at right, ignore everything in blue). Security code is case sensitive. Form data will not be sent without Security Code.
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Original: February 15, 2003

Survey Form for Renters

at Black's Bay Lodge